Job Opening

Customer Service Representative for Healthcare Account

Job Industry Telecommunications
Job Type Full-Time
Experience Level Entry Level
Date Posted 2020-10-05
Job Location Lipa City, Batangas
Company Information The Results CX - Lipa Site Office
Ground Floor, Fiesta World Mall
Brgy. Maraouy
Lipa City, Batangas
4217
Website: https://careers.results-cx.com/jobsearch/apply.html?jobId=Q3GFK026203F3VBQB8N798MWR-10125887&langCod
Since 1990, The Results Companies has experienced phenomenal success. As a business processing outsourcing services provider namely managing and operating high performing call centers, we’ve been adding Partners and implementing award-winning customer management solutions for over 20 years. By offering tangible evidence of our value, we’ve proven that Results possesses a successful company culture in which current Partner referrals continue to be our strongest marketing strategy.
Job Description Job Description / Job Responsibilities ✔️Uses numerous computer workstation applications to supply live responses to customers’ needs ✔️Documents customer calls in the database system ✔️ Assists customers with functionality and basic troubleshooting of product or account issues ✔️ Assists in resolving serious complaints and escalated calls ✔️ Maintains at a minimum, target levels of performance ✔️Maintains up to date level of product knowledge ✔️Multi Tasks: Listen, input data, proves solutions, navigates through various screens while applying customer satisfaction techniques
Job Qualifications Qualifications:
✔️Must be 18 years old and above
✔️At least a High School graduate (Old Curriculum)
✔️At least a Senior High School graduate (Current Curriculum)
✔️With or without contact center experience
✔️Willing to work in Lipa City

Requirements:
✔️Must be proficient on computers. Ability to type 25 WPM or more
✔️ Excellent English language skills. Must use proper English, spelling, grammar, punctuation, and syntax
✔️Articulate speech, clear and well-modulated speaking voice
✔️ Superb listening, probing, negotiation and de-escalation skills needed
✔️ Must have excellent analytical and troubleshooting expertise
✔️ Must be able to accommodate a flexible schedule, as needed
✔️ Customer service or support service experience
✔️ Proficient on computers
✔️ Strong data entry skills
✔️ Excellent customer service skills
✔️ Excellent organizational skills
✔️ Ability to work in a team environment
Compensation 14,000 - 16,200
Number of Job Opening 150
Highest Education Attainment At least Highschool Graduate
How to apply to this job For those interested to apply, you can process your application though the following links by copying and pasting though your preferred browser:

Customer Service:
https://careers.results-cx.com/job-detail/customer-service-representative-lipa-10125887

Sales Representative:
https://careers.results-cx.com/job-detail/sales-representative-lipa-10125888

Once you are on the registration form you will see “How did you hear about us” please select the option “REFERRAL PROGRAM” and choose “Employee Referral” and indicate “Victor Yumang” with employee number “256452” as your referrer.

During online assessment, please ensure that you are ready for Language, Problem Solving, Personality Exam, Call Simulation, and Speed Typing Test.

If you passed the online assessment you will receive a call from the recruiters to process the next step, initial phone interview within 1 - 2 weeks from completion of your online exam

You can view and watch these videos from Youtube for you to be ready and prepared for your initial phone interview and possible final interview:

For beginners with interviews:
https://www.youtube.com/watch?v=FOjyH0xmHGE
https://www.youtube.com/watch?v=BRMox8vpga8
https://www.youtube.com/watch?v=45VicNg0aQI
https://www.youtube.com/watch?v=81nQ4EyLFBM
https://www.youtube.com/watch?v=XUt_qcajFmQ
https://www.youtube.com/watch?v=6FLgVBEHR14&t=11s
https://www.youtube.com/watch?v=sfFqc4_YZjQ

Mock Call Interview:
https://www.youtube.com/watch?v=viQgbetqZz0
https://www.youtube.com/watch?v=evSeZm2iFKo&t=4s
https://www.youtube.com/watch?v=6UWzVyNtbS0

Make sure you show and provide your best character during the assessment and interviews. Good luck and always be at your best ?

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